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Register Online Complaint in 2025

Multan Electric Power Company has established a dedicated complaint center to ensure customers complains.  MEPCO has set up a well-structured complaint cell where you can easily submit your electricity-related complaints both online and offline.

MEPCO’s team is available 24/7 to prioritize and resolve your issues, such as inquiries about your MEPCO bill history. Let’s take a closer look at the MEPCO complaint numbers and the entire process for handling customer concerns.

MEPCO Regional Complaint CentersPhone Number
Bahawalnagar063-9239031
MEPCO Complaint Bahawalpur Center062-9250102
Dera Ghazi Khan 064-9239229
Multan061-9220198
Muzaffargarh 066-9200065
Rahim Yar Khan068-9230160
MEPCO Complaint Sahiwal Center040-9200305
Vehari067-3360282

Register Online Complaint in 2025

Register a complaint with MEPCO online portal. The MEPCO team actively tracks the status of each complaint and works together with the appropriate personnel to guarantee prompt resolution. Multiple online channels are accessible for lodging complaints with MEPCO, such as using your authorized email address.

MEPCO Regional Complaint CentersMEPCO Complaint Email Addresses 
Bahawalnagarcscbnagar@mepco.com.pk
Bahawalpurcscbwp@mepco.com.pk
Dera Ghazi Khan cscdgkhan@mepco.com.pk
Multancscmultan@mepco.com.pk
Muzaffargarh cscmgarh@mepco.com.pk
Rahim Yar Khancscrykhan@mepco.com.pk
Sahiwalcscsahiwal@mepco.com.pk
Veharicscvehari@mepco.com.pk

Submit MEPCO Complaints through the PITC Portal

The official website of the Power Information Technology Company (PITC) provides an online complaint form for MEPCO customers to register their issues. To submit your complaint, follow these steps:

  1. Choose your account type and enter your Phone Number, CNIC, or Reference Number.
  2. Select the specific account for which you want to file a complaint. The “Customer Information” section will display all account details, including your home address, CNIC, email, and contact number.
  3. In the “Complaint Details” section, you can enter the nature of your complaint, provide the address of the nearest location, and select the complaint category and type.
  4. You can upload pictures as additional evidence of your issue.
  5. To complete the complaint submission, click the “Register Complaint” button on the PITC portal.

Complaint through Roshan Pakistan Mobile Application

The MEPCO complaint app, launched by the Ministry of Energy’s Power Division, allows customers to file complaints online. Here’s how to use the Roshan Pakistan App:

  1. Search for and download the Roshan Pakistan App from the Google Play Store.
  2. You will find multiple option in app, including load management, CNIC registration, complaint submission, billing details, and a bill calculator.
  3. Choose the category of your application. Enter your details e.g ( name, reference number, mobile number (e.g., 923012345678), your nearest location, Description) of your complaint.
  4. You will receive a “Ticket Number” to track your online complaint after complete the process.

Types of Complaints from MEPCO Customers

Customers may encounter various issues when filing complaints about MEPCO electricity services. Below are some common types of electricity-related complaints

Incorrect Billing

 It can be caused by factors such as inaccurate meter readings, faulty meter connections, or incorrect tariff calculations.

Voltage Variability

Poorly managed electricity supply can cause voltage fluctuations (either too high or too low), potentially leading to overheating or even long-term damage to electrical appliances and equipment.

Unreliable Meter Connection

Meter-related complaints occur when electricity meters malfunction, fail to measure power consumption accurately, or require maintenance. Customers can report these issues to the MEPCO complaint center, requesting testing, replacement, or repair of their meters.

Power interruptions

Load sheding are temporary or extended interruptions in electricity supply. They can be caused by issues such as distribution network faults, unstable voltage, inadequate infrastructure, or unexpected maintenance.

Ineffective and slow customer service

 Users can address these issues by visiting their nearest MEPCO office or calling 118.

Theft of electricity

its our duty to report illegal electricity theft activity in our neighborhood. MEPCO enforces strict policies to prevent direct connections and power theft. Therefore, MEPCO Multan encourages customers with concerns to contact the Customer Care Representative at 0800-84338.

Procedure for MEPCO Bill Correction Complaints

 Online or visit the nearest MEPCO office. 

Users can call 118 directly or send an SMS to 8118 to report issues such as incorrect bills, delays in new connections, electricity theft etc.

Online MEPCO Bill Correction Complaint Process

To file an online complaint with MEPCO’s customer complaint unit, follow these simple steps:

  1. Visit MEPCO’s official website at mepcoebills.com.
  2. Under the Customer Care menu, select “Bill Correction”.
  3. The customer bill correction form will appear on the screen.
  4. Fill in all required details, including your name, email address, mobile number, and SDIV/DIV/CIR code.
  5. If you need help understanding any mandatory fields in the form, feel free to ask the office staff for assistance.
  6. Once your request is submitted, the management will approve it and send a signed, scanned copy to the relevant office.
  7. You will receive a confirmation email at your registered email address once the bill correction process is complete.

MEPCO Head Office Complaint Number Directory

MEPCO OfficerOffice Phone NumberMobile Number
CEO061-92202220345-4401111
PA to CEO061-9220222-20020333-6142149
PA/CO061-9220205- 20050300-9632289
Staff Officer061-9220205-20050300-8730910

Before submitting a complaint to MEPCO, make sure to carefully calculate your bill payment online. If needed, you can reach out to the MEPCO head office at the complaint number 061-9220273.

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